Professional Return Policy

All product returns require prior approval by PCA SKIN® and must be within expiration date. Please call 877.PCA.SKIN [722.7546] for prior approval. Returns sent without authorization will be sent back to the buyer and product credit will not be issued.

Please note: PCA SKIN is not responsible for lost returns.

Unused, unopened or unmarked product may be returned for a refund within 60 days of the purchase date and will be subject to a 20% restocking fee.

Returns must be shipped by the buyer to PCA SKIN, and must include a Return Merchandise Authorization (RMA) number. Only product costs are subject to product credit; shipping and handling costs will not be reimbursed.

Patient returns due to dissatisfaction may be returned for refund or replacement within four months of the purchase date from PCA SKIN. Patient returns must be shipped by the buyer before product will be considered for product credit and must include an RMA number.

Please note: We will honor this policy unless the products are not dispensed properly.

All leaking or defective product will be replaced immediately at no charge. PCA SKIN will provide a UPS Return Label via email and send a product replacement. Leaking or defective product must be returned or the buyer will be charged for replacement product. PCA SKIN strictly monitors returns associated with Internet sales and we reserve the right to deny the return of products that were Internet purchases.

Trade show purchases or giveaways of products are final. Product missing or damaged in trade show orders taken at the booth must be reported to PCA SKIN within two weeks of the date the product was purchased. All defective products will be replaced immediately at no charge. PCA SKIN will enclose a prepaid UPS return label with your product replacement. Leaking or defective product must be returned or buyer will be charged for replacement product. PCA SKIN cannot take returns or exchanges at trade shows.

Products received at training are not returnable. If product is missing or damaged when received at training, it must be reported to PCA SKIN within two weeks of the training date. All leaking or defective product will be replaced immediately at no charge. PCA SKIN will enclose a prepaid UPS return label along with the product replacement. Leaking or defective product must be returned or buyer will be charged for replacement product.

All purchases of trial-size products and monthly promotional products are final.

We continuously strive to ensure your complete satisfaction.

Please feel free to call us at 877.PCA.SKIN [722.7546] or email us at info@pcaskin.com with any questions.