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frequently asked questions
Why does my professional account need to be confirmed?
We need to verify all professional licenses to create professional accounts.
I forgot the password to my account. What do I do?
You can reset your password by clicking on the link below:
If you are still having issues resetting your password, email websupport at
websupport@pcaskin.com
I need to update my account information. How do I do that?
First you will need to contact professional sales at 1.877.722.7546 to ensure your changes are made in the main data base.
Second, log into your professional online account and make changes. Go to "My Account" to make any changes.
Second, log into your professional online account and make changes. Go to "My Account" to make any changes.
Where can I see my order history?
This should be available for viewing upon logging into your online account on the 'Account Dashboard' page. You can also click on 'My Orders' on the left hand side of the page.
Can I add items to my order after it has been submitted online?
No, any additional items must be placed on a new order.
I placed an online order but got a promotion code the next day, can I apply to my existing order?
No, once an online order is submitted we can't go back and apply promotion codes.
I saw a promo code on the consumer site, why can't I use it – I am a loyal PCA Skin Professional?
If a promo code was set up for MSRP orders, it won't work for orders placed at wholesale pricing.
How can I track my package?
You will receive a shipping confirmation email with your Fed Ex tracking number. If you haven't received it within two business days, please check your junk/spam folder since depending on your email account settings, it may end up there.
When will my package arrive?
Delivery options are calculated based on business days.
Expedited orders need to be placed before 12:00 p.m. AZ time to be shipped same day.
Be aware that Saturday delivery is not available for all shipping options and destinations.
To guide you better review the following examples:
BEFORE NOON:
- Standard Overnight – Ships same day to arrive by 3:00 pm (metro) or 4:30 pm (rural) the next business day
- Second Day – Ships same day to arrive in 2 business days by 4:30 pm (metro) or 7:30 pm (rural)
- Express Saver – Ships same day to arrive in 3 business days by 4:30 pm (metro) or 7:30 pm (rural)
- Ground – Ships same day (arrival based on location, consistent with FedEx Transit time)
AFTER NOON:
- Standard Overnight – Ships next day to arrive by 3:00 pm (metro) or by 4:30 pm (rural) in 2 business days
- Second Day – Ships next day to arrive in 3 business days by 4:30 pm (metro) or 7:30 pm (rural)
- Express Saver – Ships next day to arrive in 4 business days by 4:30 pm (metro) or 7:30 pm (rural)
- Ground – Ships next day (arrival based on location, consistent with FedEx Transit Time.)
How do I set-up credit terms with PCA SKIN?
PCA Skin does offer a 30 day credit term for approved customers. Please fill out the credit application here (insert credit application document). Applications can be submitted via email to accounting@pcaskin.com or by fax to 480.946.5690. The application review process may take up to two weeks.
How do I submit my Resellers Certificate with PCA SKIN?
PCA Skin customers who have an active Resellers Certificate with their state may submit a copy of their form to salestax@pcaskin.com or by fax to 480.946.5690. The Tax Exempt review process may take up to two weeks.
How do I get a copy of my invoice?
Please call 877-722-7546 to request a copy of your invoice. Your inquiry can also be sent to info@pcaskin.com. Please include your customer account number for reference.
My client purchased a product through me and wants to return it, do they contact PCA directly?
No. You will be responsible for returning the product as a "patient dissatisfaction" and you will cover shipping costs and it must be within 4 months of purchase. A credit will be placed back on your account for future purchases.
Can I return products that haven't been opened?
Yes. Products need to have been purchased within 60 days and a 20% restocking fee will be deducted from the credit applied back to the account.
My shipment arrived damaged, can I get a replacement?
Yes. We will need to receive the products back first. A return label will be sent to cover shipping costs, and we must receive the return first before sending the replacement.
My shipment arrived and the packaging is defective (leaking/cracked/not dispensing), can I get a replacement/credit?
Yes. We with replace the item(s) immediately and do not require to have the items returned.
My shipment arrived and the quality of the formula is questionable (consistency/smell etc.). Can I get a replacement/credit?
Yes. A return label will be sent and we must receive return first before sending replacement.
I/my client experienced an adverse reaction (itching/rash/burning) to a product. Can I return it for a replacement/credit?
Yes. For true adverse reactions a return label will be sent. We must receive the items back before issuing credits/replacements.
Do you refund or exchange expired product?
No.
What is a lot number and where can I can find it?
The lot number is a series of numbers located on the bottom of the packaging. We will need that to be able to process a return.
What is the address to ship returned items back to?
PCA SKIN, 7821 E. Acoma Dr. Scottsdale, AZ 85260
Are all your products available for all customers?
Only daily care products are available for all customers. You must be a PCA SKIN Certified Professional to order professional products.
I'm a student and not yet Certified. Will I be able to purchase your products?
Absolutely! Please call professional sales at 1.877.PCA.SKIN [722.7546] to get a student account opened. Once you obtain your account number, you will be able to create an online account to receive wholesale pricing.
What types of physicians only peels does PCA SKIN offer and how can I purchase these peels?
Ultra Peel Forte®, 6% Pure Retinol Peel and Intensive Pigment Eraser are available for purchase by the following medical providers: medical doctor, nurse practitioner or physician assistant.
To purchase these "Physician exclusive" products, please complete this form and return to PCA SKIN by faxing it to 480.946.5690 with Ultra Peel Forte®, 6% Pure Retinol Peel or Intensive Pigment Eraser Authorization in the subject line. (Insert Authorization Form)
To purchase these "Physician exclusive" products, please complete this form and return to PCA SKIN by faxing it to 480.946.5690 with Ultra Peel Forte®, 6% Pure Retinol Peel or Intensive Pigment Eraser Authorization in the subject line. (Insert Authorization Form)
Where can I find the pricing for your products?
Please download the PCA Skin Wholesale Price List to view products and pricing. Orders can also be placed by filling in the form and emailing to orders@pcaskin.com
Is my account information secure?
Yes. We follow industry standard terms. For full details please review our Privacy Policy.
Can I sell PCA SKIN products on my website?
PCA SKIN sells high quality, clinical grade skincare products through physicians' offices, spas and resorts in the United States. PCA SKIN wishes to protect the prestige and reputation of their products by ensuring they are only sold through reputable retail e-commerce sites.
The PCA SKIN® online sales policy has been created to ensure consistent standards for PCA SKIN customers who are selling or would like to sell PCA SKIN daily care products over the internet. Please review the policy here for more information: Online Sales Policy PDF
The PCA SKIN® online sales policy has been created to ensure consistent standards for PCA SKIN customers who are selling or would like to sell PCA SKIN daily care products over the internet. Please review the policy here for more information: Online Sales Policy PDF
Why are your products being sold on websites like ebay.com or Walmart.com at a fraction of the price?
We are aware that our products are being re-sold on sites like ebay.com. We often receive inquiries in regards to whether this is an authorized retailer of ours. The answer to this question is no.
Like many other beauty brands, PCA SKIN's products can end up online or on the shelves of unauthorized retailers. We do not guarantee any products purchased through an unauthorized seller, as the product may be expired, diluted, counterfeit and may not be safe to use. These products fall outside of our warranty and we cannot return or replace them.
We have a zero tolerance policy towards unauthorized sellers and take immediate action when they are discovered. As a standard practice, PCA SKIN:
If you suspect that a seller is unauthorized, you can report them to us for investigation at info@pcaskin.com
Like many other beauty brands, PCA SKIN's products can end up online or on the shelves of unauthorized retailers. We do not guarantee any products purchased through an unauthorized seller, as the product may be expired, diluted, counterfeit and may not be safe to use. These products fall outside of our warranty and we cannot return or replace them.
We have a zero tolerance policy towards unauthorized sellers and take immediate action when they are discovered. As a standard practice, PCA SKIN:
- does not sell to unauthorized retailers
- monitors global sales online to identify fraudulent accounts
- has an internal department that conducts surveillance and investigates fraudulent accounts
- actively monitors unusual buying patterns
- immediately shuts down any accounts found to be diverting products to unauthorized selling locations
- in conjunction with a law firm, takes legal action to pursue the closing of unauthorized online stores
If you suspect that a seller is unauthorized, you can report them to us for investigation at info@pcaskin.com
How do I sign up for classes?
You can sign up for the Advantage Class on our website. For all other classes please call 877.PCA.PEEL [722.7335] and one of our Education Specialists will assist you.
I need to cancel a class I'm signed up for. How do I do that?
To avoid our $100 cancellation fee please call 877.PCA.PEEL [722.7335] within 48 hours of your scheduled class.
I took the Advantage Class. When will I receive my Certificate?
You will receive your PCA SKIN Certified Professional certificate on the day of the class. If you did not, please call 877.PCA.PEEL [722.7335] and an education specialist will assist you.
When will my PCA SKIN Certification expire?
In order for skin health professionals to purchase PCA SKIN professional products you must complete the PCA Skin Advantage Course. Once you have attended this 8 hour course, your certification with PCA Skin will never expire.
However, if you would like to continue to further your knowledge with PCA Skin products, the PCA Academy offers a variety of additional education courses to expand your skill set. Learn more about our exciting education offerings here: Education page
However, if you would like to continue to further your knowledge with PCA Skin products, the PCA Academy offers a variety of additional education courses to expand your skill set. Learn more about our exciting education offerings here: Education page
I attend the Advantage class on Sunday. When will I receive my kit?
Your kit will be shipped out within 5 business days from when you attended the class.
I used to be able to see my online courses when I logged into my professional account but I am no longer able to see them.
Make sure you're signed in with the email account you registered with. If not, your online classes will not show. If you're still not seeing them, please call 877.PCA.PEEL [722.7335] and one of our education specialists will assist you.
What education support do you offer for my students?
We offer multiple education options for our PCA SKIN Partnership and Associate Schools. PCA SKIN has developed specific training courses to assist your undergraduate and masters level students achieve success both in school and beyond. As a PCA SKIN Partnership school, each of your students will graduate as PCA SKIN Certified Chemical Peel Experts.
Do you offer training for my instructors?
We offer on campus training, as well as extensive online courses for your instructors to complete at their leisure. Your instructors are encouraged to attend every class we hold on your campus.
Do I get product discounts?
PCA SKIN Partnership and Associate schools are eligible for additional product discounts and promotions.
Do you offer student kits?
We offer three student kits for our Partnership Schools. The Introduction to Aesthetics Kits and Masters Kits are designed to assist your student to become familiar with PCA SKIN products and set them on a path to success during their training. PCA SKIN offers a third kit that will assist your students post-graduation, giving them a head start as a PCA SKIN Certified Professional. Associates Schools have access to condensed kits in conjunction with the purchase of training.
What makes you different from the other skincare lines?
Partnering with PCA SKIN will differentiate your esthetics program. We view education as the cornerstone to achieving success for every professional. PCA Skin is dedicated to helping not only you, but each of your students achieve that success through ever evolving educational courses and advanced scientific formulas.
What do I do if I have trouble with my online account?
If you are experiencing issues with your online account please call 877-722-7546 and select Option 1 for Professionals, then select Option 3 for Technical Assistance.
I forgot the password to my account. What do I do?
If you are a licensed professional, you can reset your password by clicking on the link below:
https://www.pcaskin.com/professional-forgot-password/
If you are still having issues resetting your password, email websupport at websupport@pcaskin.com
https://www.pcaskin.com/professional-forgot-password/
If you are still having issues resetting your password, email websupport at websupport@pcaskin.com
Why is your website slow?
It could be your browser. We recommend that you have the latest version of your preferred browser
Your website keeps saying my shipping address is not valid or international, why?
When entering your zip code, do not change the auto-populated city. As long as the zip code is correct, your shipment will get to the right destination.
Your website keeps saying my credit card is invalid, why?
We only ship domestically which means the credit card used cannot be international. Sometimes we also experience that the billing address is not entered correctly. If this is not the case, and it's still not working, please call your financial institution for assistance.